Frequently Asked Questions

How can we assist you today?

Can I transfer funds to another country?

No, transfers of funds to bank accounts is limited to local banks.

Can I transfer funds to a foreign currency account?

No, transfers of funds is limited to Kenya shillings accounts.

How much transaction information can I view at once?

By selecting Reports, you can choose to view the current month and the previous month or, you can      choose to view your account from the current date to same date of the previous month (e.g. from 16/03/2021 to 16/04/2021). (e.g. from 16/03/20121 to 16/04/2021).

How can I view my SPS transaction reports?

You can view your transaction report details by transaction date, payee name, payee account number, amount or transaction reference.

What formats can I download my transaction reports in?

SPS supports downloads to Excel, Word and PDF files.

What is required to use the SPS Service?

All you need to use SPS is a secure web-browser that has encryption capabilities such as Microsoft Internet Explorer, Chrome, Safari and Firefox.

How do I access the SPS service?

Complete the SPS application form and submit it to any of the SBM Bank branches. Once your application is received we will process your request. You must have an existing account before using SPS.

How do I create my own password that is easy to remember?

After you login with your assigned temporary password for the first time, you select Profile option and change your password. New password should be a minimum of 8 characters in length and contain a capital letter, a number and a special character.



What happens if I forget my password?

Click on ‘Forgot your password’ on the system’s homepage and a reset prompt will be sent to your registered Email.

What is Western Union?

Western Union is a global money transfer with a global footprint in over 190 countries.