Frequently Asked Questions

How can we assist you today?

If I give out wrong beneficiary details, can this be amended?

Yes, an amendment of the below can be done just once for the following:

  • Beneficiary name
  • Beneficiary mobile number
  • Beneficiary address

How long will it take for the beneficiary to receive funds?

The transaction is instant, the beneficiary will receive the funds the same day.

Can I cancel a transaction already initiated?

If the transaction has not been paid i.e. the beneficiary has not collected the funds/account has not been credited, a transaction can be cancelled at the agent location where the transaction has been initiated. If the transaction has been paid, a cancellation cannot be done.

Will I be charged to send money via Western Union?

Yes, you will be charged. The charges vary based on amount and location. Charges are advised at any of our branches nearest to you.

Will I be charged to receive money via Western Union?

No, you will not be charged, you will be paid the exact amount received.

Will I be charged for a cancellation?

No, you will not be charged. Transfer charges will not be refunded.

Can I collect money from a location different from the one indicated on the transaction slip?

No, funds can only be collected from the location indicated on the transaction slip. However, If the sender did not specify a location, you can go to any location.

 

For any queries or complaints, kindly reach us on:

  • Phone - 0709800000 or 0730175000
  • Email - atyourservice@sbmbank.co.ke
  • WhatsApp - 0773758196
  • Twitter - @sbmbankkenya
  • Facebook – SBM Bank Kenya

What is Mfukoni Mobile banking?

Mfukoni is a secured mobile banking service provided by SBM Bank (K) Ltd that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or a tablet.

Who can access Mfukoni?

Mfukoni mobile banking can be accessed by Individual personal account holders, Individual business account holders, Joint Account Holders, Partnerships and Limited Accounts holders with single signing mandates. Accounts with multiple signing mandates cannot use Mfukoni mobile, we recommend you apply for SBM bank online banking by visiting your nearest branch.

I am an existing Mfukoni customer, how do I activate the new app?

Existing Mfukoni users are only required to update their existing app or download the new app from their device app store. Launch the app, enter mobile number, enter one time password (OTP) sent via SMS and proceed to login with your existing pin. Follow the command prompts for a successful login and activation of the new app.

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