How to Leave Us Feedback
Not happy? At SBM Bank (Kenya) Ltd, we listen. We’re passionate about ensuring we deliver to you exceptional customer service and your feedback helps us to continuously make improvements. If for any reason, you are not completely satisfied with any aspect of our service, we want to hear from you to help us make things right. Where appropriate, we will take the necessary steps to prevent any recurrence of the concern you have raised. Below are the steps you can take to share your feedback.
Step 1: Reach out to us - How a complaint can be made
1. Contact Centre: +254 709 800 000/ +254 730 175 000
2. Email: email@example.com
3. Visit any of our branches and speak to our staff members
4. Via Social Media
Step 2: Share with us your feedback
If we receive your complaint verbally and we consider it appropriate, we may ask you to put your complaint in writing. When we are investigating your complaint we will be relying on information provided by you and information we may already be holding. We may need to contact you to clarify details or request additional information where necessary.
To enable us investigate your complaint quickly and efficiently, we will ask you to provide the following information:
Step 3: What we will do for you