Frequently Asked Questions

How can we assist you today?

Can I view the account balance and access statements online or via mobile banking?

SBM Bank will provide you with free monthly e-statements to your email to be able to track account balances. You can call your account manager at the branch or SBM contact center to request for account balance for ad hoc requests.

Does the interest earned attract withholding tax?

Yes, a withholding tax of 15% is applicable to the interest earned.

Is it possible to migrate from an existing savings account to the new SBM Platinum Saver account?

Yes, you can easily migrate from your existing SBM savings account to the new Platinum Savers account. Visit your nearest SBM branch to fill in the account product transfer form. 

Is it possible to migrate from a current account to the new SBM Platinum Saver account?

No, customers with an existing current account who wish to enjoy Platinum Saver benefits must apply for a new account.

What other solutions are bundled with the Platinum Saver account?

At the moment there are no solutions or services that are bundled with the service. The bank may introduce other value adding products on to the Platinum Saver in future.

Can I borrow against my savings?

Yes, you may borrow against your savings. The amount will however be lien marked and will be inaccessible until you clear your loan.

Can I open a Platinum Saver for my child?

Yes, the account is applicable to all customers. Children, Youth, Individuals and Joint account holders.

Will the platinum saver account have access to digital and branchless banking channels such as internet banking, mobile banking and debit cards?

Your Platinum Saver Account may have access to Mobile and Online Banking purely for viewing balances, transferring to own account in SBM (K) and to withdraw funds to your own mobile number

Whom can I talk to for any assistance required from the bank?

Kindly reach out directly to your Relationship Manager or Branch Manager; alternatively, you can contact our SBM (K) Bank Contact Centre via:

Tel:  +254 (0) 709 800 000 / +254 (0) 730 175 000

WhatsApp Chat: +254 (0) 773 758 196


Twitter: @sbmbankkenya

Facebook: SBMBankKenya

Please feel free to visit any of our branches for more details.

What is Mobile2Bank?

Mobile for Businesses is an integrated mobile and online based solution that issues a customer with a Bank business account and a Lipa Na Mpesa paybill or buygoods number to enable them receive & collect MPESA payments. The received payments is credited in real-time into the customer SBM bank account.

Quick Answers for Your Banking Queries about SBM Bank