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Cut off times are only placed on RTGS (other bank transfers) and Telegraphic Transfers (International Transfers). Transfers done before 2:30 pm are processed same day whilst the ones done afterwards are processed in the next working day.

The bank provides read only rights for online banking. You will only be able to login view balance and run statements. You can also specify the accounts that should be transactional or not.

Yes. The bank will send an SMS notification to your registered mobile number and e-mail notification advice slip to your registered email address. You can also download advise slip for all the transactions done in the new online banking. Login and go to transaction status menu.

Please download any sample excel file hosted under bulk payment, open the excel to access the GUIDE TAB. Please read through the guide before preparing your batch file and performing the transaction.

Download sample file highlighted in blue font color. Edit the sample file with payees’ details. Do not delete the EOR record, simply add more row in front of EOR row, and save the file thereafter. On the platform, enter details, upload the file and submit.

a) General payment is for paying supplies and you require each payee payment amount to reflect as an individual entry on your bank statement.
b) Salary payment usually used to pay salaries or payments that do not require individual payee entries on the statement. Your statement will only have one entry of the total sum of the bulk payment.

Yes, you can schedule a bulk payment by selecting a different date and time in the field provided. The transaction will be processed on the date and time specified.

Login into online banking and select Transaction Status in the main menu section. Choose between Single Transaction Status and Bulk Transaction Status. Status details of the most recent transactions will be displayed on the screen.

Login into online banking and select Pending Approvals in the main menu section. Choose between Single Transaction and Bulk Transaction. Search for the specific bulk payment, view records and Approve/Deny by following command prompts.

Yes, all users’ setup on online banking to the account will receive both an SMS and E-mail notification for any activity done on the account. The transaction changes status to approve when the mandate count of approvals is achieved.