Frequently Asked Questions

How can we assist you today?

How can I enroll onto SBM Bank Kenya Online Banking?

a) For Retail
You can activate your online banking through your Mfukoni mobile banking profile.
Go to Settings >Activate Online Banking >Submit Username. You will be instantly setup and your login details will be sent via SMS to your mobile number registered with the bank.

b) For Businesses
Kindly reach out to your Relationship Manager or visit the nearest SBM branch to apply for online banking. Once setup, your login details will be sent via SMS to your mobile number registered with the bank.

We are a business with multiple signatories. Can we be set up for Online Banking?

Yes, on the application form, kindly include all the signatories that you wish to be setup to access online banking. You can nominate one or more of your employees to initiate the transactions and only the signatories can approve as per the account-signing mandate. In addition, please indicate the approval mandate for the transactions on Online Banking.

Can I prescribe set transaction approval limits for various approvers?

Yes, you can prescribe the set approver limits on the online banking application form during application. The limits will be applied to the various users as per your instruction on the application form.

How do I access Online Banking Login page?

Visit SBM Bank official secure website https://www.sbmbank.co.ke/  and click on the online banking menu, you will be re-directed to the main SBM Bank Online Banking Login page.

On what browser is the service available?

The service works on Edge, Chrome, Firefox and Safari browsers. The most preferred browser is Chrome. Try switching browser when one fails.

Forgot your Username?

Kindly reach out to your Relationship manager or visit the nearest SBM branch to apply for a reset of your online banking Username. Details of your username will be sent via SMS to your registered mobile. Diaspora customers can send email instructions to their domicile branch if they have email indemnity. For those with no email indemnity, reach out to our Contact Centre through atyourservice@sbmbank.co.ke for guidance.

What should I do if I forget my password?

You can reset your password by clicking on “FORGOT PASSWORD”, on the main online banking login page, enter (Username, your registered mobile number and Captcha and click submit), answer the security questions and you will receive a default Password to your registered Mobile number.

How do I change my Login Username?

You can change your username by logging into the new online banking, go to settings>change user name function and follow the prompts.

How do I change my Login password?

You can change your password by logging into the new online banking, go to settings>change password function and follow the prompts.

Why am I logged off sometimes, or my session expires and I have to log in again?

The log off is occasioned by periods of inactivity. Please re-attempt login and continue with your transaction. The new solution has a countdown pop up that the user can click to continue with an active session.

Quick Answers for Your Banking Queries about SBM Bank