How can we assist you today?

All bank charges are subject to a 20% excise duty which the bank recovers on behalf of KRA

a) 24/7 Contact Centre

Tel: +254 (0) 709 800 000, +254 (0) 730 175 000
WhatsApp: +254 773 758 196
Email: atyourservice@sbmbank.co.ke
Twitter: @sbmbankkenya
Facebook: SBM Bank Kenya

b) Visit any of our branches and we will be glad to assist.

c) Contact your Dedicated Relationship Manager.

For any queries please reach out to our 24/7 Contact Centre for further assistance:

Tel: +254 709 800 000 / +254 730 175 000
WhatsApp Chat : +254 773 758 196
Email: atyourservice@sbmbank.co.ke

Online banking is the power of banking delivered straight to your fingertips wherever you are in the world so long as you have a stable internet connection through a personal computer, tablet or phone.  This service is accessible 24/7 through most search engine browsers.

Convenient, secure and reliable banking. You can check your account balances; download statements, pay bills, transfer funds and pay salaries anytime anywhere among many other services.

Fresh user interface that is easy to navigate and transact. Improved and robust platform. Optimized bulk payment solution for salary and general payments, Pay merchant, Bill payments, Enable Email OTP (One Time Password) and Update security questions.

If you hold any the following accounts from SBM Bank, you can register for the service at no additional cost

1. Savings account
2. Current account

Yes, you can access the service from anywhere in the world where there is internet connectivity.

The following services are available on SBM Bank online banking platform:

1. Viewing account balances
2. Viewing mini-statement of up to 100 recent transactions
3. Viewing/Downloading/Sharing of Full account statement in various formats Excel and PDF.
4. Account to MPESA Transfer (Own & Other Mobile number)
5. Funds Transfer (SBM Bank account, EFT, RTGS, Telegraphic Transfers)
6. Airtime Top-up (Own & Other Mobile number)
7. Bills Payment (Credit Card, Prepaid card Top-up)
8. Bill Payment- Water: Nairobi & Kisumu water
9. Bill Payment –ITAX: (KRA & KENTRADE)
10. Bill Payment- Entertainment: ZuKu, JTL, GOTV, DSTV & Startimes
11. Bulk Payments for salary & general payments (MPESA, EFT, RTGS, SBM Accounts)
12. Viewing transaction status and authorize any transactions pending approval
13. Email OTP
14. Updating security Questions
15. Access to Advise slips( In print & Download option)
16. Password Self reset
17. Improved approver & Maker Screens
18. View transaction status

*Pesalink is not available. We will notify our customers when it is available.

Access to Online banking service is free of charge. However, there are costs associated with various transactions initiated from the application. The app will display the specific charges applicable to the transaction before submitting for processing. Please refer to the Banks tariff for chargeable services.

a) For Retail
You can activate your online banking through your Mfukoni mobile banking profile.
Go to Settings >Activate Online Banking >Submit Username. You will be instantly setup and your login details will be sent via SMS to your mobile number registered with the bank.

b) For Businesses
Kindly reach out to your Relationship Manager or visit the nearest SBM branch to apply for online banking. Once setup, your login details will be sent via SMS to your mobile number registered with the bank.