Frequently Asked Questions

How can we assist you today?

When will the new Bank to Wallet charges take effect?

The new charges will be effected on 01-March-2023, as per prudential guidelines, after 30 days notification

Are the new charges subject to exercise duty?

All bank charges are subject to a 20% excise duty which the bank recovers on behalf of KRA

Who can I contact if I need more information?

a) 24/7 Contact Centre

Tel: +254 (0) 709 800 000, +254 (0) 730 175 000
WhatsApp: +254 773 758 196
Twitter: @sbmbankkenya
Facebook: SBM Bank Kenya

b) Visit any of our branches and we will be glad to assist.

c) Contact your Dedicated Relationship Manager.

For any queries please reach out to our 24/7 Contact Centre for further assistance:

Tel: +254 709 800 000 / +254 730 175 000
WhatsApp Chat : +254 773 758 196

What is Online Banking?

Online banking is the power of banking delivered straight to your fingertips wherever you are in the world so long as you have a stable internet connection through a personal computer, tablet or phone.  This service is accessible 24/7 through most search engine browsers.

What advantages does Online Banking offer?

Convenient, secure and reliable banking. You can check your account balances; download statements, pay bills, transfer funds and pay salaries anytime anywhere among many other services.

What is new in the upgraded SBM Bank Online Banking?

Fresh user interface that is easy to navigate and transact. Improved and robust platform. Optimized bulk payment solution for salary and general payments, Pay merchant, Bill payments, Enable Email OTP (One Time Password) and Update security questions.

Who can apply for Online Banking service?

If you hold any the following accounts from SBM Bank, you can register for the service at no additional cost

  1. Savings account
  2. Current account

Can I access Online Banking services from the Diaspora?

Yes, you can access the service from anywhere in the world where there is internet connectivity.

What services are available on the Online Banking platform?

The following services are available on SBM Bank online banking platform:

  1. Viewing account balances
  2. Viewing mini-statement of up to 100 recent transactions
  3. Viewing/Downloading/Sharing of Full account statement in various formats Excel and PDF.
  4. Account to MPESA Transfer (Own & Other Mobile number)
  5. Funds Transfer (SBM Bank account, EFT, RTGS, Telegraphic Transfers)
  6. Airtime Top-up (Own & Other Mobile number)
  7. Bills Payment (Credit Card, Prepaid card Top-up)
  8. Bill Payment- Water: Nairobi & Kisumu water
  9. Bill Payment –ITAX: (KRA & KENTRADE)
  10. Bill Payment- Entertainment: ZuKu, JTL, GOTV, DSTV & Startimes
  11. Bulk Payments for salary & general payments (MPESA, EFT, RTGS, SBM Accounts)
  12. Viewing transaction status and authorize any transactions pending approval
  13. Email OTP
  14. Updating security Questions
  15. Access to Advise slips( In print & Download option)
  16. Password Self reset
  17. Improved approver & Maker Screens
  18. View transaction status

*Pesalink is not available. We will notify our customers when it is available.

Is Online Banking free?

Access to Online banking service is free of charge. However, there are costs associated with various transactions initiated from the application. The app will display the specific charges applicable to the transaction before submitting for processing. Please refer to the Banks tariff for chargeable services.

Quick Answers for Your Banking Queries about SBM Bank