Frequently Asked Questions

How can we assist you today?

When will I receive my cashback?

By the 10th day after the close of the month during the campaign. 

How will I know I’ve been rewarded?

You’ll receive an SMS confirmation once cashback is credited. 

Can I earn cashback if I pay for someone else?

✅ Yes. As long as you use your SBM card, you earn the cashback. 

Are SBM staff eligible?

✅ Yes. SBM staff and customers are eligible. 

Is there a fee for paying with my SBM card?

No. Paying at POS or online is free. 

What transactions don’t qualify?

ATM withdrawals, cash advances, transfers, bank charges, government taxes, declined or reversed transactions. 

What if I haven’t collected or activated my card?

Visit any SBM branch to collect or activate your card and start earning rewards. 

What should I do if my card is lost or stolen?

Access it on card services on Mfukoni and block card or 

Call our 24/7 Contact Centre immediately: 

�� 0709 800 000 / 0730 175 000 

�� WhatsApp: 0773 758 196 

�� atyourservice@sbmbank.co.ke 

Where can I get more information?

Visit any SBM branch 

Contact your Relationship Manager 

Follow @sbmbankkenya on social media 

Quick Reminder

Cashback applies per active card, subject to campaign Terms &Conditions. 

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