Frequently Asked Questions

How can we assist you today?

Can a parent enroll child accounts that are closed or dormant?

The app will prevent enrolment and display an error. Only active, unrestricted accounts can be used. 

Can a parent add a Prepaid card for the child?

Yes. After onboarding a child, you can assign a prepaid card to them provided the parent profile has an active prepaid card  issued by the bank. 

How does a parent assign a task to the child?

Go to View Child > Add Task, select a pre-listed task or create a new one, then set the reward, due date and image. 

Why can’t a parent upload an image for a task?

Image upload may fail if the file format isn’t supported. Use standard image formats like JPG or PNG. 

Can my child see the tasks I assign?

Yes. Both the parent and child apps show the same task list and status updates in real time. 

How will the parent know the child has completed assigned tasks?

The child will receive a notification on the Busara Child app on their devices, view assigned task, perform the task and  update the task as completed with inclusion of attaching image evidence of the completed task. The parent Mfukoni app  will receive a notification of a completed task or the child can inform the parent on the same. 

How is the rewards funds earned for completed task?

When the parent submits a task, he/she will be required to assign a KES rewards value to the task. When the child  completes task, the parent is required to review the tasks using Mfukoni app and if satisfactory, the parent approves the  completed task by entering OTP. SBM system will automatically withdraw the rewards cash from the parent account and  credit the child’s Busara Pebble savings account. Parents will see a debit on their acc and credit into the child’s pebble  account by viewing account statements. 

How do I set a savings goal for my child?

Go to Goals > Create New Goal, set a target amount and confirm. The goal will appear on both the parent and child  dashboards. Note: The child can also set their own savings goal using the Busara child app. 

Can I view my child’s savings and milestones?

Yes. Under Goals > View Goals, you’ll see total savings, progress and transaction history.

How do I add money to my child’s account?

Go to Add Money, enter the amount and remarks, confirm with OTP and verify the transaction in both your and your child’s  accounts. 

Talk to Us

FAQs