Frequently Asked Questions

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What if the parent account has insufficient funds?

The app will display an “Insufficient Balance” error and prevent the transfer of the rewards funds. 

Can a parent control and set the child’s transaction limits?

Yes, you can set transfer and approval limits within system cap. The app prevents higher amounts than system-defined  maximums. 

Why can’t my limit updates be saved?

If you input limits above the system maximum or set a daily limit lower than per-transaction limit, the app will block and  display an error guiding you on providing lower limits. 

What is the difference between transaction limit and Approval Limits menu options in the Mfukoni parent app?

Transaction Limits: This enables the parent to define the maximum per transaction and per day that the child can  transact on the Busara Child app. 

Approval Limits: This enable the parent to define the maximum the child can transact without requiring the parent to  review every time and approve. System will automatically process the transactions provided the amounts are within the  approval limits.

Can a parent control how their child uses their Busara savings account?

Yes. You can view the transactions that the child has done, set low transaction limits and other parent controls.  Transactions above the limit will be forwarded to the parent for review and approval before the system can process them.

My child has forgotten their pin or changed their devices?

You can regenerate and share a new QR code from the Mfukoni app> Family Banking menu>Top Right Menu bar> Tap the  QR Image> Select Child & generate new QR code. The child will use the new QR code to change PIN or access Busara app  on a new device.  

How can I change my child’s Busara app password?

Select the child’s profile, specify a new password, confirm it and click next. 

Where can I view my child’s activity notifications?

Tap the notification bell to view actions like completed tasks, requests for money and goal updates.

How do I view or approve my child’s pending requests for money or completed tasks?

Go to Pending Actions > View All to see requests. You can approve or decline them as needed. 

What happens when the parent or child forgets to log out of the Mfukoni and Busara apps?

The app will automatically log out after a session timeout for security reasons. 

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