Frequently Asked Questions

How can we assist you today?

Can I withdraw funds from the account?

Withdrawals on the account are restricted to one every quarter. The account will earn an interest of 4% if the  number of quarterly withdrawals are more than 1.

Can I view the account balance and access statements online or via mobile banking?

SBM Bank will provide you with free monthly e-statements to your email to be able to track account balances.  You can call your account manager at the branch or SBM contact center to request for account balance for ad hoc  requests. 

Does the interest earned attract withholding tax?

Yes, a withholding tax of 15% is applicable to the interest earned.

Can I borrow against my savings?

Yes, you may borrow against your savings. The amount will however be lien marked and will be inaccessible until  you clear your loan. 

Will the Pebble Savings account have access to digital and branchless banking channels such as internet banking, mobile banking and debit cards?

To encourage a saving culture, we have restricted the account from access to all digital and card channels.  Withdrawals will be done through the branch. No debit card is issued to this account.

Can I continue operating the account past the age of 18?

Pebble Savings Account is ideal for customers below 18 Years. Customers above 18 years to 25 years are  encouraged to open the Student Account, which has unique features and benefits specifically for students. 

Whom can I talk to for any assistance required from the bank?

Kindly reach out directly to your Relationship Manager or Branch Manager; alternatively, you can contact our  SBM (K) Bank Contact Centre via: 

Tel: +254 0) 709 800 000 I +254 0) 730 175 000 

WhatsApp Chat: +254 0) 773 758 196 

Email: atyourservice@sbmbank.co.ke 

X: @sbmbankkenya 

Facebook: SBMBankKenya 

Please feel free to visit any of our branches for more details.

Talk to Us

FAQs