Frequently Asked Questions

How can we assist you today?

Can I repay early, for example, as soon as I receive my salary?

Yes. Simply log in to the Mfukoni app, select "Salary Advance > Repay Loan", choose your source account, enter the repayment amount, and submit.

Can I repay through M-PESA?

Direct repayment through M-PESA is not available. However, you can deposit funds into your salary account via M-PESA Paybill 552800 and then use the Mfukoni "Repay Loan" function to complete the repayment.

Will I receive repayment reminders?

SBM Bank will send SMS and email reminders to help you plan and ensure timely repayment.

Why is my eligible loan amount different from my estimated net salary?

SBM Bank automatically evaluates your banking activities and existing loan obligations to determine your loan limit. If you have questions, please contact your Relationship Manager, branch, or the Contact Center.

I receive my salary at SBM Bank, but Mfukoni says I do not qualify. Why?

There may be various reasons why you do not qualify. Please refer to Question 2 or contact SBM Bank for further clarification.

How can log a complaint pertaining to my salary advance application or status?

You can reach out to your relationship manager, branch, SBM Bank contact center or your nearest SBM Bank branches.

For further assistance, please reach out to our SBM Bank Contact Center.

Tel: +254 (0) 709 800 000 / +254 (0) 730 175 000 

WhatsApp Chat: +254 (0) 773 758 196 

Emailatyourservice@sbmbank.co.ke

Twitter:  @sbmbankkenya

Facebook:  SBM Bank Kenya 

What is the Legacy Plus Fixed Deposit Account?

The Legacy Plus Fixed Deposit (FD) Account is a fixed-term investment product designed specifically for individuals aged 50 years and above. It offers guaranteed returns, monthly interest payouts, and secure capital growth, making it ideal for those seeking stable income and financial peace of mind.

Why should I consider opening a Legacy Plus FD Account?

  • Guaranteed monthly income through interest payouts.
  • Higher interest rates than regular savings and FD accounts.
  • Available in multiple currencies (KES, USD, EUR, GBP).
  • Access to overdraft (OD) facility backed by your deposit.
  • Capital preservation with low risk.

Who is eligible to open the Legacy Plus FD Account?

  • Individuals aged 50 years and above.
  • Must be an SBM Bank account holder (new customers must meet standard KYC requirements).

What is the minimum deposit required?

The recommended minimum deposit is KES 1 million or the equivalent in USD, EUR, or GBP. However, lower amounts may be considered on a case-by case basis.

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Quick Answers for Your Banking Queries about SBM Bank