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You will receive an instant SMS notification on your registered phone number and on the phone number, you had specified in the application form. The person making the payment will also receive confirm of receipt of payment.

SBM Bank will send an instant SMS to the merchant on the registered phone number, on the phone number, specified on the application form and the payee. The SMS has the payee’s mobile number, name and unique MPESA Ref number.

You can also log into your SBM Bank account through Mfukoni Mobile or Online Banking to confirm actual credit into your SBM Bank account.

Yes. Log into Mfukoni mobile banking or SBM online banking and download full statement based on the period you wish to track and verify i.e. daily, weekly, monthly, quarterly, yearly etc.

Customer can pay from their MPESA wallet a maximum of Kes 300,000 per transaction and Kes. 1M per day.

No. A customer cannot reverse or cancel a transaction once paid.

The payment is instantly credited into your SBM Bank account. You can conveniently access your money anywhere anytime through Mfukoni mobile banking, Online Banking, Debit Card or branch channels.

In the event a payee disputes or requires a reversal of a transaction, the customer will be required to contact the bank and lodge a dispute. The Bank will immediately investigate the complaint for validation. A reversal can only be initiated by the Bank upon validation of the complaint.