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Advance your career with SBM Bank

Who is SBM

We are a leading and trusted financial institution headquartered in Mauritius and are positioned to offer an unprecedented banking experience in Africa. Our team is characterized by diversity and variety, comprising of individuals with years of vast experience under their belt. This ensures that we are not only able to cater to a diverse group of clients but are also positioned to offer a variety of first-class services.

Our inclusive culture is summed up in our culture code ASPIRE, which stands for: -

Our Promise

This is our Promise to all our customers both external and internal, and describes the posture that every employee takes when serving our customer needs:

Simplicity

We will provide you with banking solutions that are easy to use understand and maintain.

Experience

  • We will provide you with professional, timely and friendly services
  • We will treat you with respect, fairness, understanding and courtesy
  • We will exercise high standards of service delivery with utmost integrity
  • We will ensure that you can easily and conveniently access banking services through our various channels

Clear Communication

  • We will ensure all our correspondences with you are clear, courteous and professional
  • We will provide banking solutions with adequate information suitable to your needs
  • We will provide clear, relevant and timely information that will help you make informed decisions about your financial needs
  • We will strive to communicate any changes to product & services terms and conditions within reasonable time via your preferred mode of communication as indicated at the time of product or service sign up or via Bank’s identified means that are both suitable and convenient to ensure that you can easily and conveniently access banking services through our various channels

Security and Privacy

  • We will ensure your data is protected and handled with utmost privacy and confidentiality
  • We will ensure you enjoy secure and reliable banking
  • We will treat all your personal information as private and confidential
  • We will strive to ensure that your assets with us are protected against fraud, misappropriation or other misuses

Availability

We are available to respond to your queries, complaints and feedback at all our Branches and Head Office during working hours and through our Contact Centre

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