Frequently Asked Questions

How can we assist you today?

How will I know that I have sent money to the right person?

Details of the recipient’s Name and Bank will be displayed for verification before sending the funds.

Can I use PesaLink to send money to an account in SBM Bank?

No, we offer free internal funds transfers to all SBM Bank Customers through our Mobile and Online Banking.

How do I receive payments using my mobile phone number on PesaLink?

To receive payments through PesaLink, you are required to link your phone number to an account.

When someone sends to my mobile number, will I receive it on MPESA?

No, the funds will be received in your bank account that is linked to your mobile number. Pesalink is not integrated with MPESA. The service enables instant funds transfer from one bank account to another bank account.

Will I be able to receive funds at night, weekend and on public holidays?

Yes, you can receive funds any day and time 24/7.

Will people sending me money be able to see the accounts I have linked to PesaLink?

If a user has accounts linked on PesaLink, those sending funds using “Send to Phone” will only be able to view the various bank names in which the user has accounts linked to and not the bank account numbers

Can I use PesaLink to accept payments into my business account?

Yes you can by providing the account number and directing the sender to use the “Send to Account” option.

Can I send money to an account number not registered to PesaLink?

Yes, you can send money to another bank if the other person is not registered by using ‘Send to Account’ option.

Can I send money If I am not registered to PesaLink?

Yes, you can send money to another bank if you have not registered on PesaLink through other bank transfer solutions like RTGS, EFT,

Can I receive Funds if am not registered to PesaLink?

Yes, you can receive funds into your SBM Bank account. The sender will require your 13 digits Account Number.

Quick Answers for Your Banking Queries about SBM Bank