Frequently Asked Questions

How can we assist you today?

What documents do I need to open the account?

You will need to provide:

  • A completed account opening form.
  • National ID/Passport/Alien ID (original and copy).
  • Two passport-size photos (colored).
  • Your KRA PIN.
  • Next of kin details.
  • A utility bill or similar document as proof of residence.
  • Proof of source of funds.
  • Foreign nationals must also submit a visa, work permit, or alien certificate.
  • FATCA/CRS forms for Kenyans abroad and foreign nationals.

How can I open a Legacy Plus FD Account?

  • Visit your nearest SBM Bank branch with the required documents.
  • Contact your Relationship Manager.
  • Reach out via email, phone, or WhatsApp for assistance.

Who can I contact for support or inquiries?

For assistance, you can contact the SBM (K) Bank Contact Centre or visit any of our branches.
You can reach us via:

Tel:  +254 709 800 000 / +254 730 175 000

WhatsApp Chat: +254 773 758 196

Email: atyourservice@sbmbank.co.ke

X: sbmbankkenya

Facebook: sbmbankkenya

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