JOB SUMMARY:

The overall responsibility of this role is to ensure that the Credit Files are maintained with the current information and to ensure that the files and the information in them are at all times secure.

KEY RESPONSIBILITIES:

Strategy

• To support he Bank’s Credit Risk Management Strategy through the proactive handling and management of the process for maintenance, custody and retrieval of Credit Files and related documents within the Bank;
• To improve and maintain high standards of customer experience by meeting and exceeding set turnaround times in the retrieval of requested documents.

Operations 

• Support the branches and all other departments in regards to facility disbursement as may be necessary to access information and documents in the credit files;
• To ensure the maintenance, storage, retrieval and archiving of Credit files and other credit records.
• Act as the custodian of all credit files and valuable documents which must be kept away in the book room overnight;
• Continuously Review and Recommend modifications in the filling procedures and overall document handling in line with the applicable Credit Policies and Credit Procedures to support bank as new processes are identified or as processes are modified;
• To maintain the records of the movement of all credit files between the Credit Administration and other departments;
• To ensure that access to credit files is controlled at all times
• To support auditors (both internal and external) in accessing any credit information and document that they may need and ensuring the same is returned to custody;
• To ensure that the documents in all credit files are arranged in a discernible order to facilitate proper filing and retrieval of documents
• To maintain a positive attitude that promotes teamwork within the bank and a favourable image of the overall bank.
• Any other such duties as may be assigned by the Head of Credit Administration

KEY RELATIONSHIPS:

Customers of this Position

• SBM Branches
• Relationship Managers
• All Bank Departments 

KEY KNOWLEDGE AND COMPETENCIES:

• A University Degree in Business, Social Sciences or a related field from a recognized institution is a requirement.
• Minimum of 2 years’ experience in Records Management, within a busy environment – experience in a Banking Environment will be an added advantage;
• Knowledge of Customer relationship management is desired;
• Strong analytical and problem solving skills.