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A One Time Password (OTP) is a 6-digit authentication code sent to the mobile number registered with SBM bank for use to successfully login or perform transactions on Mfukoni mobile banking.
All Mfukoni transactions are subject to an OTP. This is to safeguard your transaction.
Kindly visit the nearest SBM Bank Kenya branch to update your details with your original ID. Please update the bank whenever you change your contact details e.g. mobile number, e-mail address, etc.
OTP can be received while out of the country if your mobile number is on roaming service. Any charges will be borne by the customer.
Note: If you change your SIM Card while outside the country, the OTP will not be received thus you cannot proceed to successfully submit your Mfukoni transaction.
Please resubmit the transaction to trigger a new OTP. In case you still do not receive OTP, please dial *456*9*5*3# to check if SBM bank is listed under blocked sender with the Mobile Network Operator. If listed, please enable SMS from SBM Bank to be able to receive OTP. Please reach out to our Contact Centre for assistance as per details below.
New: To activate the email OTP function: Login to Mfukoni, go to Quick Links > Settings >Enable E-Mail OTP >Enter PIN. This option will come in handy when you are not receiving SMS OTP.
Login and immediately change the PIN as you contact the bank for further assistance.
Note: SBM Bank Kenya will only send an OTP to your registered mobile number upon entry of your correct user ID and PIN. The OTP is a way of informing the customer of account access. Therefore, ensure to keep your username and password confidential at all times. Your PIN is your secret.
For further assistance, please reach out to our SBM Bank Contact Center.
The Central Bank had suspended charges related to transfer of money between bank and mobile phone transactions in 2020 at the onset of the Covid-19 Pandemic. This suspension was lifted in November 2022. Following the announcement by Central Bank of Kenya all banks are resuming the charges for Bank to Mobile phone (Wallet) transactions.
Mobile phone (Wallet) to Bank transactions were not affected by the suspension of charges. Customers will continue being charged as per existing tariffs.
The new charges will be effected on 01-March-2023, as per prudential guidelines, after 30 days notification
All bank charges are subject to a 20% excise duty which the bank recovers on behalf of KRA