JOB SUMMARY:

The job holder is responsible for executing internal and external communication strategies and tactics that will improve employee engagement, strengthen the Bank's brand, broaden awareness of its programmes, projects and priorities, and increase the knowledge of the impact of its work across key stakeholder audience.

KEY RESPONSIBILITIES:

• Establish an internal communications strategy in conjunction with senior managers
• Ensure the bank’s initiatives and projects are successfully communicated to employees and stakeholders
• Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly magazine, annual report or regular email bulletin. You may also be required to work on the layout of content
• Manages contracts and relationships with vendors and business partners.
• Maintains a calendar of assigned projects and deadlines. 
• Educates staff members on communication processes.
• Draft messages or scripts from senior executives for presentation to employees in written or spoken form
• Ensure internal communications messages are consistent across all mediums and for different departments
• Respond to media inquiries and perform media outreach to achieve brand placement in publications
• Develop escalation protocols for managing communication crisis, should they arise
• Ensure that all communications and marketing material aligns with brand standard 
• Maintain digital media archives including photos and videos 
• Ensure internal communication messages are consistent with external communication messages
• Respond to feedback from staff and adjust communications content organization’s perception and reputation 
• Advise senior executives of developments throughout the bank, either face to face or through regular written communication.

KEY RELATIONSHIPS:

Direct Reports to this Position

• N/A

Customers for this Position

• All Departments in the Bank
• PR Agency and Marketing Vendors
• Bank Strategic Partners
• Media

KNOWLEDGE; SKILLS, AND EXPERIENCE REQUIRED FOR THIS ROLE:

Academic and Professional Qualifications:

Bachelor’s degree in Public Relations, Marketing and Communications or a related field or Higher Diploma in a relevant field.

Work Experience

Minimum of (1) year relevant experience for degree holders and (2) years relevant experience for Diploma holders.

Skills and Competencies

• Ability to write complex reports and Research work.
• Communication & Analytical skills.
• Quality work output, Contributes to team. 
• Must have strong public speaking skills o Excellent writing skills and proficiency in grammar.
• Strong communicator who works well independently and with a team.
• Superior time management skills and the ability to juggle multiple projects simultaneously.