Job Description

HR Officer – Employee Experience


The role holder is responsible for the execution of a seamless employee experience across multiple touch points in the entire employee life cycle. The individual is expected to review and refresh tools, processes, documentation, and handshakes to establish a 7-star employee experience.


Coordination of Talent Acquisition

  • Creation and posting of job advertisements both internally and on our careers website
  • Support with long listing and shortlisting of job applicants.
  • Scheduling of interviews, logistical planning, plus constant engagement of hiring managers and candidates,
  • Preparation of interview collateral and Collation of interview outcomes, plus preparation of professional interview summaries, and sending candidate feedback
  • Communicating interview outcomes to both internal and external candidates through available communication channels.
  • Onboarding of new joiners, including managing the documentation, risk and governance processes, and orientation activities
  • Generation, collation, and maintenance of people analytics for multiple reporting purposes including board reports.

HR Governance 

  • Handling and management of employee records, filing and retrieval.
  • Facilitating compliance vetting process - World Check Screening - for all prospective new joiners for purposes of drafting of their offer letters.
  • Triggering and coordinating the pre-employment verification and background checks for all candidates prior to placement.
  • Facilitating timely invoicing and payment for all completed background checks assignments handled by different vendors.
  • Filing of BCCs reports and safekeeping of screening documents.
  • Creation and release of internal organization communication.
  • Dovetail seamlessly with the HR Services team to eliminate any gaps in the employee experience
  • Scheduling and preparation of team minutes.
  • Tracking departmental deliverables.
  • Preparing various HR Reports

Performance Management Support

  • Administrative support for performance management activities.
  • Collecting and filing signed job descriptions for all new hires.
  • Managing new employees’ confirmation process by tracking, collecting, processing, and filing end of probation review documentation.
  • Timely collation of performance appraisals to ensure timely analysis and reportingPreparation and release of internal communication covering all key milestones in the performance management cycle.
  • Work closely with the Head – Talent Management to deliver a successful employee engagement agenda

Support Implementation of the Culture Transformation Plan

  • Administrative and coordination support of employee engagement tasks e.g. culture initiatives, interbank sports, and other related tasks.
  • Support activities around bank’s culture code – ASPIRE.
  • Participate in organizing bank events and initiatives as guided.
  • Ad hoc support to the Director of HR on various employee engagement assignments.

Learning Support 

  • Administrative support in planning and execution of learning initiatives.
  • Planning and execution of induction programs.
  • Preparing and releasing communication on various trainings including KIP sessions.
  • Securing training venues and blocking participants’ calendars.
  • Tracking attendance of various in-house and external trainings.
  • Collecting and analyzing training data for reporting purposes.
  • Performing any other duties assigned by the Manager, Talent & Learning.

Other Duties 

  • Any other duties within the reasonable scope of the job assigned by the line manager.


Direct Reports to this Position

  • None 

Customers of this Position

  • All Departments in the Bank.

Knowledge, Skills, and Experience required for this Role

  • Bachelor's degree in human resource management, social sciences or any other business related field.
  • Associate Member of the IHRM or demonstrate efforts towards membership.
  • Experience working in a fast paced, demanding office environment is an added advantage.
  • Knowledge of labor laws.
  • Familiarity with an HRIS (Human Resources Information System) software is an added advantage.
  • Proficiency in all Microsoft Office applications and or G-Suite.
  • The ability to work effectively within a team.
  • Excellent administrative and organizational skills.
  • Great attention to detail.

Competencies Required for this Role

  • Planning and organizing
  • Analyzing
  • Problem solving
  • Presenting and communicating
  • Relating and networking
  • Adhering to rules and regulations
  • Confidentiality and Integrity

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