As part of the COVID-19 containment efforts, the Government of Kenya has imposed a curfew beginning 27th March 2020 between 7:00pm and 5:00am. To ensure compliance of our staff to this directive as well as provide essential banking services, we have made the following adjustments to ALL our branch operational hours until further: notice

Weekdays 8:30am to 3:00pm
Saturdays 9:00am to 1:00pm
Closed on Sunday & Public Holidays
Nonetheless, the following services will still be available to you on our alternate channels.

Online banking and Mobile banking. You will still be able to access:

Free Account to MPESA withdrawals
Free direct deposit to accounts via Paybill number 552800
Free balance checks
Free viewing of statements
Free KPLC tokens purchases
Free bill payment (JTL, DSTv, Zuku)
Free airtime purchase
Mobile2Bank MPESA collection settlement straight to their SBM bank account
Simple Payments Solutions for bulk payments and salaries
EFT, RTGS and funds transfer both local and international
Visa Card transactions

Free payments for online purchases
Payment at Point of Sale machines
Given the exceptional circumstances, we will strive to process all instructions within the required timelines. Rest assured that these efforts are geared towards supporting our customers’ transactions, whilst ensuring the safety of our staff. The background against which we are operating may change over time and we will keep you updated on any changes.

Thank you for your understanding and support. Our Contact Centre remains available to respond to any queries between 8:00am to 6:00pm on weekdays, 8:00am to 3:00pm weekends and public holidays.

You may reach us through:

Phone: +254709 800000 or +254730 175000
WhatsApp: +254773 758196 - Chat only
Twitter: @sbmbankkenya
Facebook: SBM Bank Kenya

On behalf of SBM Bank Kenya, we wish you well and trust that you are keeping safe during these challenging times.