Concerns over COVID-19 are dominating global headlines and cyber criminals are taking advantage to engage in various social engineering scams, resulting in an increase in cases of fake information dissemination worldwide. As such, we need to be more vigilant as these types of attacks can come from different mediums like:

  • Phishing emails (Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising oneself as a trustworthy entity in an email).

  • Vishing (Voice phishing) phone calls including usage of WhatsApp and Viber

  • SMS

You may receive an email falsely claiming to be from SBM. The goal is to trick you into giving up your personal, financial, or account information like bank card details, PIN, CVV Code, password and any other personal identifiable information.

Please note that SBM Bank does NOT ask customers to provide their PIN, CVV Code or Passwords and will only contact you through our designated Contact Centre numbers. Utmost care should be exercised whenever you come across any of the above situations.

How to recognise those scams?  

They often:

  • Create false urgency requiring a quick response e.g. “Your account has been hacked!”

  • Insist on a call to action – urge you to click on a suspicious link or reply with information (password reset, bank account maintenance, etc.) e.g. “to restore your account download the attachment/ click here” 

  • Request sensitive personal information (card numbers, PIN)

  • Send messages that are not as per sender’s usual transaction pattern and contain grammatical mistakes

  • Have a made up email address that looks similar to the expected sender’s email


Here are some tips to protect yourself:

  1. You should never respond to unknown/suspicious emails, answer unknown calls or reply to unknown SMS

  2. Do not open an attachment unless you're sure it's legitimate, safe and from a known sender. Scam emails can also contain attachments that install malicious software on your computer when opened

  3. Do not share any sensitive and personal information such as PINs or passwords over the phone no matter what urgency/reason claimed

  4.  Beware of your caller ID. A fraudster can call you with a caller ID that looks like it is coming from a legitimate source

  5. Online Banking users should always access SBM Bank’s Internet Banking platform from the banks official website ONLY i.e. through and by clicking on the Online Banking link on the website.