Nairobi, March, 11, 2019: In line with the SBM Bank Kenya’s strategy to grow business and widen customer touch points, SBM Bank Kenya has enhanced its branch network further, with the opening of new fully-fledged branches in Nairobi and Mombasa cities respectively.
The Eastleigh branch on General Waruinge Street, Gikomba branch in Gikomba market and Mombasa based Jubilee Arcade branches will be will be operational as of 11th March 2019.
Speaking in Eastleigh during the official opening of one of the branches that will serve the business community in the area, SBM Bank Kenya Deputy Chief Executive Officer Jotham Mutoka said the opening of the new branches was informed by the strategy of the lender to increase the accessibility of its services to customers while at the same time creating a business environment that’s entirely focused on the ultimate customer convenience.
“Our new branches are pillars of our customer service even as our structures are built on digitization where the customers are able to benefit from online banking platforms”, he explained.
The bank, which currently operates a 52-branch network across the country is keen on expanding its outreach by growing the service channels in strategic areas across the country.
“The economic dynamism of Eastleigh and Gikomba areas as business centres in Nairobi, informed our decision to set up branches not only to increase convenience for our customers in the regions but also to tap into the almost KES 2 billion that exchanges hands daily. Our focus in the SME space is real and establishment of the two branches is a strong testimony to this,” said Mr. Mutoka.
Currently, the bank is leveraging on its multi-pronged banking model via the mobile app, agency banking, card business and internet banking to complement its branch network. It aims at gradually positioning itself as a one-stop-shop providing retail and consumer products, SME and corporate banking in support of international trade finance business across the Africa, Mauritius, India and Asia corridor.
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